Frequently Asked Questions
What details do I need to submit when placing an order?
A: Files should be in .csv format to get more details please visit here
How to pull a list?
A: Need to pull a list, click here to watch video: https://youtu.be/s0sLWQMbwlY?feature=shared
When I place an order what information will I receive?
A: The results will include up to 3 Phone numbers per lead and it will indicate whether that phone number is mobile or residential and the most recent address.
What's your minimum order?
A: You must submit at least 100 records to order skip tracing.
What if you can’t find data for each lead I submit?
A: The price you are paying is a “per hit” service. Make sure you submit the most accurate data.
Can you skip trace LLC?
A: We do skip trace LLC. Disclaimer: They may have a lower hit rate than usual.
What Is Your Minimum Hit Rate?
A: The normal rate is 65-70% based on the list quality, although the rate can lower depending on the quality of the list. It is also to note that if the list quality is not good, then the rate will drop. Although rare, we have seen a rate grow to 93%, but it is not as common.
Do I Need To Have The Name Of The Lead, Can't We Do It Through Address Only?
A: You must have the name, otherwise it will not work.
Where Are You Located And What Are Your Working Hours?
A: We are located in California, USA (Pacific time zone) and our work hours are from 9:00AM – 7:00PM.
Do You Provide Single Skips?
PAYMENT, REFUNDS AND FEES QUESTIONS
Is there a Membership fee?
A: No, there is not a paid membership.
How do I pay?
A: Once you submit a list, you will get a confirmation email and instructions on how to submit payment.
What is your refund policy?
A: We do not offer refunds for ANY reason. Once your order is submitted it cannot be canceled. If the order did not meet your needs please email us at [email protected]
Would I Get A Refund If The Sheet Format Was Wrong?
A: We do not offer refunds for ANY reason. Once your order is submitted it cannot be canceled. If the order did not meet your needs please email us at [email protected]
Will I Get A Refund For The Leads Returned Without Numbers?
A: No, our return policy states as so.
Am I Paying For The Hit Rate Or The Total Amount And Why?
A: Yes, you will get the total input because it is part of the package.